Support Terms


We're a small team relative to the tens of thousands of developers using Expo open source tools and Expo Application Services (EAS), so we encourage you to reach out through the Expo Community Discord for support from the community if you have questions that are suitable to be asked publicly and don't require an answer from the Expo team. There is no official guarantee of support on this channel, but it is an active community filled with Expo experts and frequented by Expo team members.

For more formal support requests, please reach out via our support contact page after consulting our support resources and our status page.

All EAS Production plan and higher subscribers receive prioritized responses to support requests sent through our support contact page as part of the standard services offering. EAS Enterprise customers with the Enterprise Support add-on receive a dedicated support channel.

Expo provides support for our cloud platform services to our customers based on their selected plan. These Support Terms describe how we provide support and our commitments to you. We provide updates regarding any status changes in our services via our status page and the @expo_status Twitter feed. You should check these sources first before seeking support.

Our commitment to you

All Expo developers have access to the Expo Community Discord. This is the preferred forum for questions regarding best practices, code debugging, or implementation, and Discord forums and chat channels serve as a shared resource to help other users. We cannot provide any guarantees for support via Discord, but our team does actively monitor & participate in questions and discussions in the forum.

Additionally, all Expo developers may request support directly from our team via email or by submitting a request online. Our team provides priority support to customers on our Production and Enterprise tiers based on the target times listed below. We make our best effort to answer all questions but cannot guarantee a response for users on other tiers.

Engagement with Developer Success

You must manage support services for your own end users. If, after reasonable commercial efforts, you are unable to diagnose or resolve issues in your use of Expo's services, you may submit a support request to our team. All support requests made to our team must be made by the owner of an active subscription.

You must provide our team with the necessary information and/or access required so we can verify that reported issues originate in our services. The single best resource you can provide us with is a link to a minimal GitHub repository that reliably reproduces the behavior you are reporting. This article provides a great explanation on how to create a minimal, reproducible example.

Regardless of the channel used to provide support, you must communicate with support in a professional and respectful manner. We do not tolerate communications that are objectionable (as determined in Expo's sole discretion) in any manner, including, as examples only, any communications that are abusive or that use profane language. Expo reserves the right to cease providing support if you engage in any such objectionable communications.

Requests for support can be submitted via our contact page.

Requesting support for technical issues

Our team can provide support for technical issues related to the use of Expo Application Services. We cannot provide support for issues related to your own code, including issues related to your app's JavaScript code, native code, or third-party libraries. We also cannot provide support for issues related to your own infrastructure, including issues related to your own servers, databases, or other services. For issues related to the use of the Expo SDK or Expo CLI, we can provide troubleshooting advice based on a minimal reproduction of the issue.

We cannot provide live support over video/via screen share, and we cannot fix issues directly in your source code. If you need dedicated hands-on development support, we have a network of trusted consultants who can help you with your project.

When requesting support for technical issues, please include the following:

  • A minimal reproduction of the issue, as described earlier.
  • A description of what you have tried to resolve this issue.
  • If relevant, a description of any changes made since your last successful deployment.
  • Relevant console output and/or the full text of error messages.
  • If the request is for an issue with an EAS Build, a link to the build log page for the affected build.

Requesting support for billing issues

If you believe your invoice or billing receipt is incorrect, we are happy to refund you. Please request all refunds here, rather than filing a dispute with your card provider. Should a payment dispute be filed before getting in touch with us, we are limited in terms of the action we can take to resolve the matter. If a dispute is filed, we may cancel your subscription without notice, thus limiting your access to paid features, in order to avoid further disputes.

Target response time guidelines for subscriptions

Outlined below are our target response time guidelines for our various plans. Our target response times are the time for which we aim to have our team first contact you to understand more about the issue that you have encountered.

  • Free tier: We provide no guarantee for responses for users on the Free tier. We encourage you to seek help from the community on the Expo Discord.
  • On-demand tier: We provide no guarantee for users' responses to technical questions on the On-demand tier. We encourage you to seek help from the community on the Expo Discord. We target an initial response within 5 business days for any billing-related questions when requests are made by logged-in On-demand tier customers via our contact page.
  • Production tier: We target an initial response for technical and billing questions within 5 business days when requests are made by logged-in Production tier customers via our contact page.
  • Enterprise tier: We target an initial response for technical and billing questions within 2 business days when requests are made by logged-in Enterprise tier customers via our contact page.

Business days include Monday through Friday, excluding federal holidays in the United States or dates otherwise posted on our website.

For expert-level support including an initial response within the next business day, a dedicated account manager, and more, please refer to the Enterprise Support Add-on.